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1. Introduction

Welcome to Sudha Retails. These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, and using the services available through the website. By using the website or placing an order, you agree to these terms, subject to applicable law.

2. Business Information

Business Name: Sudha Retails

Email: info@sudharetails.com

Website: www.sudharetails.com

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, prices, sizes, colours, and other details accurately. However, slight variations in colour, appearance, or presentation may occur due to photography, display settings, or product characteristics.

Please review the product description, pack quantity, size, and other specifications before placing an order. If you need clarification, contact us before purchasing.

4. Prices, Taxes and Offers

Product prices and applicable taxes will be displayed on the website or at checkout, as applicable. Prices, offers, and promotions may change without prior notice, but changes will not alter an order already accepted except where permitted by law.

Coupons and promotional offers are subject to their stated conditions, validity periods, eligible products, and usage limits. Offers cannot be assumed to apply to every product or order.

5. Orders and Payment

Placing an order constitutes a purchase request. Orders are subject to product availability, payment verification where applicable, and acceptance by Sudha Retails.

Payments may be processed through the payment methods made available at checkout. If a payment fails or an order cannot be fulfilled, we will take appropriate steps, including any refund required under applicable law.

Please provide accurate contact, billing, and delivery information when placing an order.

6. Shipping and Delivery

Shipping availability, delivery estimates, and applicable charges will be shown on the website or at checkout.

Orders with a merchandise value of ₹800 or less qualify for free shipping, with the shipping cost included in the selling price. For orders above ₹800, applicable shipping charges will be payable by the buyer in addition to the product price and will be displayed at checkout before the order is placed.

Delivery times are estimates and may vary depending on the delivery location, courier service, weather, transport conditions, and other circumstances beyond our reasonable control.

For further details, please refer to our Shipping & Delivery Policy.

7. Returns, Refunds and Cancellations

Requests relating to damaged, defective, incorrect, or missing items will be reviewed and handled in accordance with our Return, Refund & Cancellation Policy and applicable law.

Please contact us promptly with your order number and supporting details if you experience an issue with your order. Nothing in these terms limits any consumer rights or remedies available under applicable law.

8. Coupons and Promotional Offers

Promotional codes may apply only to specified products or orders and may be subject to expiry dates, usage limits, or other conditions. A coupon will apply only if the order satisfies the applicable requirements and the discount is accepted by the website at checkout.

9. Website Use

You agree to use this website lawfully and not to misuse it, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or provide information that is knowingly false or misleading.

We may take reasonable steps to protect the website and our customers against fraud, misuse, or security risks, subject to applicable law.

10. Intellectual Property

Website content, including text, logos, graphics, photographs, designs, and other materials owned by or licensed to Sudha Retails, may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by law.

Third-party names, brands, and marks remain the property of their respective owners.

11. Third-Party Services and Links

The website may rely on third-party services for website hosting, payments, shipping, or other functions and may contain links to external websites. These services and websites may be governed by their own terms and policies.

We are not responsible for the content or policies of external websites, subject to any responsibilities imposed on us by applicable law.

12. Limitation of Liability

We will make reasonable efforts to operate the website and fulfil accepted orders reliably. To the extent permitted by applicable law, Sudha Retails will not be liable for indirect or unforeseeable losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability, guarantees, or consumer rights that cannot lawfully be excluded or restricted.

13. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data-protection and consumer laws. Please review the Privacy Policy to understand how information may be collected, used, and shared.

14. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website, services, or legal requirements. The updated terms will be displayed on this page. Applicable law and any rights already available to customers will continue to apply.

15. Governing Law and Disputes

These terms are subject to the laws of India. Any dispute will be handled by the appropriate forum or authority in accordance with applicable law, including any mandatory consumer-protection rights.

16. Contact Us

For questions about these terms, an order, or our products, please contact:

Business Name: Sudha Retails

Email: info@sudharetails.com

Website: www.sudharetails.com