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1. Introduction

Sudha Retails respects your privacy and is committed to protecting the personal information you share when using our website. This policy explains what information we may collect, how we use it, and how it may be shared when necessary to provide our services.

2. Information We Collect

When you browse our website, place an order, contact us, or use our services, we may collect information such as:

• Your name, email address, phone number, and delivery or billing address.

• Order details, purchased products, and transaction status.

• Information you provide when contacting us with a question, complaint, return, or refund request.

• Technical information, such as browser and device details, cookies, and website usage information, where applicable.

Payment information is processed through the payment service providers made available at checkout. We do not intend to collect or store complete payment-card details ourselves.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and deliver orders.

• Collect and verify payments and process eligible refunds.

• Arrange shipping, delivery, and shipment tracking.

• Respond to customer enquiries and resolve order issues.

• Maintain our business records and meet applicable legal and tax obligations.

• Protect our website, prevent fraud, and improve our services.

• Send promotional communications where permitted and, where required, with your consent.

4. Sharing of Information

We may share relevant information with service providers when necessary to operate our business, including Wix and its store services, payment processors, shipping and courier partners such as Shiprocket if integrated, and professional or government authorities where legally required.

We share only information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with those service providers.

We do not sell your personal information to third parties.

5. Cookies and Website Technologies

Our website and its service providers may use cookies or similar technologies to support website functionality, shopping-cart operations, security, analytics, and other features. You may be able to manage cookies through your browser settings and any cookie controls provided on our website.

Disabling certain cookies may affect some website features.

6. Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, business records, dispute resolution, and compliance with applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise a concern about how it is handled. Certain information may need to be retained where required by law or for legitimate business purposes.

To make a privacy-related request, contact us using the details below.

8. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, or other functions. Those services may process information under their own privacy policies and terms. We encourage you to review the relevant policies when using those services.

9. Children's Privacy

Our website is intended for general shopping by customers who are legally able to make purchases. We do not knowingly seek to collect personal information from children in violation of applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, or legal requirements. The updated version will be displayed on this page with the revised effective date where appropriate.

11. Contact Us

For privacy questions, requests, or concerns, please contact:

Business Name: Sudha Retails

Email: info@sudharetails.com

Website: www.sudharetails.com