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1. Our Commitment

At Sudha Retails, we aim to provide quality products and a reliable shopping experience. If there is an issue with your order, please contact us so we can review it and help resolve the matter.

2. Damaged, Defective, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us promptly after delivery. Share your order number, a description of the issue, and clear photographs of the product and packaging wherever possible.

We will review the information and explain the appropriate next steps, which may include a replacement, refund, or another suitable resolution, as applicable under law.

3. Return Eligibility

Returns and other remedies will be assessed according to the nature of the issue, the product concerned, and applicable law. Please retain the product and its original packaging until we advise you on the next steps.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

4. Refunds

Where a refund is approved or legally required, it will be processed through the original payment method wherever feasible, or by another lawful method agreed with the customer. The time taken for the amount to appear in your account may depend on your bank, payment provider, or payment method.

Any refund will be handled in accordance with applicable law.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible and provide your order number. We will check whether the order can still be cancelled before dispatch.

Once an order has been dispatched, cancellation may no longer be possible through our normal process. This does not affect any cancellation, return, refund, or other rights available to you under applicable law.

6. How to Contact Us

Business Name: Sudha Retails

Email: info@sudharetails.com

Please include your order number in your message so we can assist you efficiently.

7. Policy Updates

We may update this policy when our processes or legal requirements change. The version displayed on our website will apply subject to applicable law and any rights already available to customers.